Prompt, courteous and professional. If you have any concerns...they will make it right. Highly recommend them!
A mouse trapped in the heater fan motor housing? Try four different times. No thanks to Mercedes, who can't come up with a design change that cures this, but many thanks to MB of Danbury, who handled the problem, with no delays, and rid me of the 'mouse smoothies'. Love the car & love the Danbury Service, but can't put up with this design problem. Is this that difficult a problem for Mercedes-Benz??
The customer service was excellent. I was informed by the Service Advisor what the issue was. He took the time to demonstrate so that I would fully understand and estimated time of completion. Everyone was friendly and kind. I will return for Services and the next Auto purchase. *****
My experience with Mercedes Benz of Danbury was stellar. What a calm and peaceful buying experience. No high pressure sales tactics from anyone at the dealership. No haggle back and forth for days. I can honestly say that I have never had such an easy car buying experience. Past experiences were always a process. First you deal with the salesperson, then you get the pitch from the manager and right before you purchase you get hit with high pressure to buy a million different services and plans from the business person. This was so far off from our experience at Danbury Mercedes that it wasn't even funny. Melanie Petrella was our saleswoman. She was awesome. Melanie has such a composed and friendly demeanor and talking with her throughout the process made our decision to purchase that much easier. Post purchase Melanie has gone out of her way to make sure that I love and understand all that there is to learn and know about my new Mercedes. I will recommend Danbury Mercedes and Melanie to anyone who will listen to me. They really are mountains above all the rest!
Service Advisor Joe Amodeo handled our service very professionally. While your techs could not replicate what my wife and I experienced, Joe was determined to get the car back to us in the condition prior to our incident, which he did (had to replace the battery which apparently corrected the problem). It took an extra day and we were very lucky that Joe was able to secure a loaner car for us on a one day notice. Overall, a job well done.
Mercedes-Benz of Danbury is a UK Car Dealer based in Danbury, East of England. Mercedes-Benz of Danbury is located at 100 Federal Rd, Danbury, CT 06810, USA, Danbury, East of England 06810, UK.
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