Excellent Jewelry repair! All work was done quickly and courteously. So glad I found them. Very pleased.
Honestly, I never leave reviews but I'm so taken aback by my experience at this jeweler that I feel compelled to do so. My fianc and I just got engaged yesterday and while celebrating with my family, we decided to stop in to my parents local jewelers to check to make sure the ring fit properly, as it felt a tiny bit snug. We thought we might just need it stretched, not fully resized, if possible. Straight away, the owner was condescending and combative, mocking us and even mocking my fianc's name. Unsure if that was just his way of conveying his dry sense of humor, but either way it was incredibly rude. After explaining that getting the ring completely resized was our only option, he proceeded to criticize everything about the ring. He questioned whether or not the diamond was GIA certified and wanted to see the certification which was irrelevant and insulting. When I showed the appraisal which listed all the details, he looked shocked, took my ring to the back, and examined it under his scope. He gave it back to me and rudely said "well, I guess they lowered their standards." I suppose he was angry that we didn't purchase the ring from him, so he felt it appropriate to criticize and bring down a happy, young, newly engaged couple. We don't even live in the area. It's a shame because we likely would have given Krutolow Jewelers our business, but instead I left in near tears.
I have been taking my watches to them to get batteries replaced, and have gaskets and internal mechanisms repaired. They do a great job, and make sure not to scratch or damage the watches when doing so.
Marcus Krutolow is a great jeweler and a great guy. Whenever I stop by to see Marcus, I am always awed by the man's breadth of knowledge. His incredible skills in restoring fine jewelry , clocks, and watches never ceases to amaze. He knows what he is doing and does it with skill, charm, and aplomb!
Outstanding jeweler and store! Marcus is extremely knowledgeable, personable and helpful.
Krutolow Jewelry Diamond & Gold Buyers is a UK Jewelry Store based in Danbury, East of England. Krutolow Jewelry Diamond & Gold Buyers is located at 53 Lake Ave Ext, Danbury, CT 06811, USA, Danbury, East of England 06811, UK.
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