I had to have angioplasty which they did nothing the first time but pump die into myself causing me to get sick , then telling me they could not do the procedure due to the level of die in my system is dangerous and then two weeks later made me come back to do the work.Afterwards they charged me double, I had tried to dispute and now they have attorneys roach and Murtha from Syosset NY threatening to place judgment and garnish my salary- be forewarned about there business practices
The best care all around. Staff and nurses are very knowledgeable and helpful. I've been a patient for over 20 years.
Western medical groups billing sucks. I went there for fourty five minutes and they sent me a 1700.00 dollar bill.when you receive the bill they want the bill to be paid in full.They do not want to work on payment arrangements.I am not looking for any buddy to pay my bills.I am willing to pay my bill but give me a chance before you ruin peoples credit. I went through some hard times a year ago and they collected 80,000 dollars through my insurance.They sent me another bill for thirty five hundred, ended up putting me in a collection agency and it destroyed my credit.I just paid them bills off like you should.I just received the 1700.00 dollar bill for my sons 45 minute visit,tried calling again and no one answers me in the billing department.Here we go again!! I am sure it will end up at the collection agency again because I cannot pay this bill in full at this present moment. Its all about dollars not the client!!!! If someone calls ambulance for me they better not head towards Danbury hospital.
You can expect a long wait for your appointment...this new system SUCKS...and Danbury hospital SUCKS as well...you can expect ANOTHER long wait....both of these facilities are horrible,doctors/nurses seem not to care. Have to go back to sandpit for the third time,as these morons have misdiagnosed me.dont EVER SEE a physician assistant named lisa boucher...every time I get stuck having to see her,she never does anything...I don't know why they continue having her on the payroll?consider all these things I mentioned reason enough to stay far far away from this place..
They have an exceptionally bad billing department that is consistent only in how terrible it is. Customer service skills are the worst of any company I have ever dealt with. As soon as you finally reach someone on the phone, you're treated to rude conduct, confrontational responses to relevant questions, and readily apparent laziness in addressing issues. I spoke with a supervisor about 2 years ago for an explanation on why I was billed for something that my insurance said that it shouldn't have been billed at all. The woman had no answer for me and said, "if you have such a problem with paying, you shouldn't come to Western Connecticut doctors anymore." A supervisor said this! More recently, I asked a question a representative for an explanation of a specific charge that I was receiving bills for though I had already paid it 2 months prior. This woman said that she didn't have that information and that she would have to check through two months of activity to figure out what was going on. I told her that was fine since this had been one of two transactions that had occurred over the previous months. She was incredulous that I wanted her to check: "you really want me to look through your account for the past two months?" She huffed and puffed when I said yes, but she then said that she would call me back by the end of the day with the answer. It has been over 10 months since that conversation, and no return phone call.The care offered by Western CT Medical Group doctors is adequate, but in private conversations, I find that doctors and nurses have been less than happy with management at the company. Perhaps it is a similar reason that their billing dept is so poor. When people at the top of a for-profit company don't care about the people at the bottom - including its patients - that bad attitude tends to trickle through the entire organization. So disappointing, particularly from a medical group that at one time was among the best in the Northeast.
Western Connecticut Medical Group is a UK Doctor based in Danbury, East of England. Western Connecticut Medical Group is located at 24 Hospital Ave, Danbury, CT 06810, USA, Danbury, East of England 06810, UK.
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