Terrible customer service, if you have a manufacturer defect on a clothing item forget about them taking care of you. Used to be my go to store for shirts but the way they treat repeat customers is horrendous. Ill spend my money elsewhere.
Such a joy to shop with friendly knowledgeable and helpful people.
Nice selection. JC was awesome. Some how I left my purchase at the store and she shipped it right to my house
great holiday shopping
I have been buying shirts from this store for several years. I tried to return 2 shirts today because after taking them out of the dryer I noticed that the sleeves on both shirts were frayed and torn on the seem 1/2 up the shirt. I was shocked being these shirts are so expensive. The sales manager told me that it happens sometimes and being I bought them within the 2 year wear time that there was nothing he could do for me. I again am shocked by this. I have shirts from 2010 that are still in great shape. This is a poor policy for such a high end store.I visited PacSun after that to do an even exchange on a bathing suit and the sales person was so happy to help me and do the exchange without a receipt. What a difference.
Brooks Brothers is a UK Clothing Store based in Danbury, East of England. Brooks Brothers is located at 7 Backus Ave b109, Danbury, CT 06810, USA, Danbury, East of England 06810, UK.
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