I came to this Monro location when one of my splash shields under my car came loose, and Jamie helped me out in no time at all to get it reattached! Best of all, he didn't charge me for that service which I am very grateful for. Any car issues at all, I would recommend coming to this auto repair location.
I went to Monroe for an oil change and alignment; the customer service was great. A day later, I started to notice a noise in my front end that was not there before the work was done. The steering wheel was not aligned to the wheels of the car when driving straight and there was a persisting shake in the wheel while driving, I also noticed a loud whine coming from the front of my vehicle. I returned to Monroe with these new issues to let them know what I was experiencing, ad they told me they would look at it.The tech got into my car in his dirty uniform (I understand that he works in an automotive shop) WITHOUT using a steering wheel cover, a seat cover, or a paper floor mat. I worked in a garage that required we use these three things or risk being reprimanded. He proceeded to take my car on a test drive and after pulling out of the parking lot he stopped to allow traffic to pull away and then took off aggressively, accelerating to a high speed. He returned to the shop parking lot and told me that all of the issues I was describing were non-existent and then pointed out a completely unrelated issue and told me that's where my problem was stemming from. Apparently a small leak in my rear caliper would cause my front end to shake? I asked the tech the same question and he had no answer for me. The shop offered to double check my alignment to be sure that wasn't my issue. My experience in a shop has taught me that taking weight off the vehicles wheels: ie. using a lift, you'll have the ability to provide a more accurate diagnosis, but they drove the car up on an alignment rack.I feel like the employees didn't care about me as a customer at all, and were doing the best they could to not take any responsibility in the situation. Even if the problem wasn't caused by the work they did, it was evident that they weren't interested in helping me with my car. The environment of the shop seemed this way as a whole. Just over in the bay next to me, another employee was eating his lunch in a customers car. Again, no steering wheel cover, seat cover, or floor mat.After all of this, I was pulling out of Monroe and immediately my symptoms returned. For a long time I recommended Monroe to anyone I could, but will never again return for work or recommend this garage to anyone.
Excellent service at reasonable rates. Jamie helped me out and provided a great customer service experience; I will be sure to always come here even though its a bit out of the way for me.
I got a flat tire during a 2.5 hr trip just before New Year's Eve...despite there only being half an hour before they closed, I was brought right in and had my tire fixed within 15 min. If not for the employee who helped me out (I didn't catch his name) I probably would have been stuck in a hotel until a shop opened up the next day. Thank you again for your amazing service!!
Highly recommend. Very friendly environment and did an outstanding job. Will definitely go back for more services. Thank you to Jamie and the mechanics
Monro Auto Service And Tire Centers is a UK Car Repair based in Danbury, East of England. Monro Auto Service And Tire Centers is located at 26A Newtown Rd, Danbury, CT 06810, USA, Danbury, East of England 06810, UK.
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